Sign up online by clicking on ‘Register’. Fill in the form for the system to verify your identification number in our database OR sign up at our hospital and selected clinics.

If you have visited us more than 10 years ago, you may contact us with supporting documents such as Thomson Health Booklet, Birth Certificate or receipts to check your eligibility for free membership.

You can still join Celebrating Life and enjoy the benefits of both memberships. Click on ‘Register’ and sign up for free!

You may access your Celebrating Life account through our web or app. After you have created your username and password upon sign up, you will receive an email with a link to activate your account and start earning rewards.

You will be able to change certain information such as your occupation, address and interests. Other information such as your name and identification number are necessary for the retrieval of your medical records from our clinics or hospital. Hence, you would not be able to change such information. If you require a change, please contact us or visit our hospital and clinics with the relevant supporting documents.

The privacy and security of members’ information is our priority. Your data would be solely used to facilitate the features and benefits of the membership programme to help enhance your Celebrating Life experience.

You may wish to re-enter your email address and password to ensure the correct login. You may create a new password via ‘Forget Password’, restart your browser or device, or simply try again later as high traffic or system maintenance may also lead to log-in problems.

You may contact us to close your account. However, we would encourage you to keep your account as termination would mean that all points and rewards cannot be redeemed thereafter. You may choose to unsubscribe to newsletters or communications from the programme instead.

Simply log in to your account and present your digital Celebrating Life card to enjoy the special offers. Please note that terms and conditions apply for each offer.

Celebrating Life offers are especially for membership holders only. If your family and friends are keen in the offers, invite them to join Celebrating Life! You may even earn bonus points as a referral.

Each offer is valid for the time period mentioned in the terms and conditions. As we will update the offers from time to time, you may log in regularly to check on the latest offer!

For redemption at physical stores, you may log in and present your voucher to the staff. The staff will key in a one-time passcode to mark the use of the voucher. For redemption online, you may key in a one-time coupon code that is found on the issued voucher. Please note that terms and conditions apply for each voucher.

Some vouchers are for one-time use only and should disappear from your account automatically once you have redeemed the voucher.

As each voucher is generated by the issuing merchant, we are unable to reinstate expired vouchers. Please review all terms and conditions carefully upon receipt of the vouchers.

Points are accumulated and earned right from the first day of your membership! See the table for the list of activities that will earn you points.

Points earned may take up to three working days to be reflected in your account. For activities such as contests and reviews, the verification process may take longer. If your points are not credited after more than two weeks, please contact us.

You will be able to redeem your points under the ‘Rewards’ tab.

Points are valid for 3 years and will expire on 31 December. For example, points earned on 1 March 2017 will expire on 31 December 2020, and points earned on 1 December 2017 will also expire on 31 December 2020.

You will be able to view your points and the expiry dates when you log into your account. We will also be sending out eNewsletters to keep you updated on your points so please subscibe and check your email regularly!

As every account and point earned is for personal use, you will not be able to transfer your points into another account.

Log in to your account and add the items you wish to redeem into your cart and check them out with the points you earn!

All reward redemptions are final and cannot be exchanged for similar or other forms of rewards or cash.

Redemption items including redemption vouchers will be mailed to the address that you have provided at the checkout page. Please ensure that you have filled in the correct address to receive your rewards in time!

Please allow for up to 3 weeks for the verification and delivery of your rewards. If the item you receive is incorrect or faulty, please contact us immediately.